MTG - Matrix Training Group

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No.	Course	Course Code	Module Name	Course Outline
1	Workplace Effectiveness	BSBWOR201A	Manage Personal Stress in the Workplace
2	Workplace Effectiveness	BSBWOR203A	Work Effectively with Others
3	Workplace Effectiveness	BSBWOR301A	Organise Personal Work Prioroities
4	Working in Industry	BSBCMN301A	Exercise initiative in a business environment
5	Working in Industry	BSBCMN304A	Contribute to Personal Skill Development and Learning
6	Sales	BSBSLS402A	Identify Sales Prospects
7	Sales	BSBSLS403A	Present a Sales Solution
8	Sales	BSBSLS404A	Secure Prospect Commitment
9	Sales	BSBSLS405A	Support Post-Sale Activities
10	Sales	BSBSLS406A	Self- Manage Sales Performance
11	Sales	SIRXCCS001A	Apply Point-Of-Sale Handling Procedures
12	Sales	SIRXSLS003A	Coordinate Sales Performance
13	Sales	SIRXSLS004A	Build Relationships with Customers
14	Risk Management	SIRXRSK001A	Minimise Theft
15	Risk Management	SIRXRSK002A	Maintain Store Security
16	Retail Food	THHBFB09B	Provide Responsible Service of Alcohol
17	Retail Food	THHBFB10B	Prepare and Serve Non- Alcoholic Beverages
18	Retail Food	THHBFB12B	Prepare and Serve Espresso Coffee
19	Retail Food	THHBKA01B	Organise and Prepare Food
20	Quality and Innovation	SIRXQUA001A	Develop Innovative Ideas at Work
21	Product Skills and Advice	BSBPRO301A	Recommend Products and Services
22	Product Knowledge	BSBSLS301A	Develop Product Knowledge
23	Product Knowledge	SIRRRPK006A	Recommend Liquor Products
24	Product Knowledge	SIRRRPK007A	Recommend and Fit Clothing or Footwear Products and Services
25	Product Knowledge	SIRRRPK008A	Recommend Jewllery Products and services
26	Product Knowledge	SIRRRPK009A	Recommend Toddler and Baby Products
27	Product Knowledge	SIRRRPK011A	Recommend Books or Newsagency Services
28	Product Knowledge	SIRRRPK013A	Hire and Sell Video and DVD Products and Services
29	Product Knowledge	SIRRRPK014A	Recommend Specialised Products and Services
30	Product Knowledge	SIRXRPK002A	Recommend Hair, Beauty & Cosmetic Products & Services
31	Occupational Health and Safety	TDTD197B	Shift Materials Safely Using Manaual Handling Methods
32	Occupational Health and Safety	BSBOHS201A	Participate in OHS Processes
33	Occupational Health and Safety	BSBOHS301B	Apply Knowledge of OHS Legislation in the Workplace
34	Occupational Health and Safety	SIRXOHS001A	Apply Safe Working Practices
35	Occupational Health and Safety	SIRXOHS002A	Maintain Store Safety
36	Occupational Health and Safety	THHGHS01B	Follow Workplace Hygiene Procedures
37	Merchandising	SIRXMER001A	Merchandise Products
38	Merchandising	SIRXMER002A	Coordinate Merchandise Presentation
39	Merchandising	SIRXMER005A	Create a Display
40	Marketing and Public Relations	SIRXMPR001A	Profile a Retail Market
41	Management	BSBMGT401A	Show Leadership in the Workplace
42	Management	BSBMGT405A	Provide Personal Leadership
43	Management	SIRXMGT001A	Coordinate Work Teams
44	Management	SIRXMGT002A	Maintain Employee Relations
45	Inventory	SIRXINV001A	Perform Stock Control Procedures
46	Inventory	SIRXINV002A	Maintain & Order Stock
47	Inv
48	Interpersonal Communication	BSBCMM201A	Communicate in the Workplace
49	Interpersonal Communication	BSBCMM301A	Process Customer Complaints
50	Information Technology	ICAU2006B	Operate Computing Practices
51	Information Technology	SIRXICT001A	Operate Retail Technology
52	Industry Context	BSBIND101A	Work Effectively in a Contact Centre Environment
53	Industry	SIRXIND001A	Work Effectively in a Retail Environment
54	Imported Units	FNSICCUS301B	Respond to Customer Enquiries
55	Human Resources Management	TAASS301A	Contribute to Assessment
56	Human Resource Management	TAADEL301C	Provide Training Trough Instruction and Demonstration of Work Skills
57	General Food Selling Stream: Product Knowledge	SIRRRPK001A	Advise on Food Products and Services
58	General Food Selling Stream: Product Knowledge	SIRRRPK002A	Advise on Meat Products
59	General Food Selling Stream: Product Knowledge	SIRRRPK003A	Advise on Fast Food Products
60	General Food Selling Stream: Product Knowledge	SIRRRPK004A	Advise on Bakery Products
61	General Food Selling Stream: Product Knowledge	SIRRRPK005A	Advise on Seafood Products
62	General Food Selling Stream: Merchandising	SIRRMER001A	Merchandise Food Products
63	General Food Selling Stream: Merchandising	SIRRMER002A	Pack and Display Meat Products
64	General Food Selling Stream: Merchandising	SIRRMER003A	Prepare and Display Fast Food Items
65	General Food Selling Stream: Merchandising	SIRRMER004A	Prepare and Display Bakery Products
66	General Food Selling Stream: Food Safety	SIRRFSA001A	Apply Retail Food Safety Practices
67	General Food Selling Stream: Food Safety	SIRRFSA002A	Monitor Food Safety Program
68	Franchising	BSBFRA301A	Work within a franchise
69	Finance	FNSICSAM301A	Identify Opportunities for Cross Selling Products and Services
70	Finance	SIRXFIN001A	Balance Point-Of-Sale Terminal
71	Customer Service	BSBCUS301A	Deliver and Monitor a Service to Customers
72	Customer Service	SIRXCCS002A	Interact with Customers
73	Customer Service	SIRXCCS003A	Coordinate Interaction with Customers
74	Contact Centre Operations	BSBCCO305A	Process Credit Applications
75	Contact Centre Operations	BSBCCO304A	Provide Sales Solutions to Customers
76	Contact Centre Operations	BSBCCO303A	Conduct a Telemarketing Campaign
77	Contact Centre Operations	BSBCCO302A	Deploy Customer Service Field Staff
78	Contact Centre Operations	BSBCCO301A	Use Multiple Information Systems
79	Computer Operations and ICT Management	BSBCMN205A	Use Business Technology
80	Computer Operations and ICT Management	SIRXICT003A	Operate Retail Information Technology Systems
81	Communication	SIRXCOM001A	Communicate in the Workplace
82	Cleaning and Maitenance	SIRXCLM001A	Organise and Maintain Work Areas
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