| No. |
Course |
Course Code |
Module Name |
Course Outline |
|
1 |
WPTA/C4/ER/C/E |
BSZ402A |
Conduct Assessment |
 |
|
2 |
WPTA/C4/ER/C/E |
BSZ403A |
Review Assessment |
|
|
3 |
WPTA/C4/ER/C/E |
BSZ404A |
Train Small Groups |
|
|
4 |
WPTA/C4/ER/C/E |
BSZ405A |
Plan and Promote a Training Program |
|
|
5 |
WPTA/C4/ER/C/E |
BSZ406A |
Plan a Series of Training Sessions |
|
|
6 |
WPTA/C4/ER/C/E |
BSZ407A |
Deliver Training Sessions |
|
|
7 |
WPTA/C4/ER/C/E |
BSZ408A |
Review Training |
|
|
8 |
WPTA/C4/ER/C/E |
BSZ401A |
Plan Assessment |
|
|
9 |
TAA40104 |
TAA40104 |
Certificate IV in Training And Assessment |
|
|
10 |
RS/C3/GSS/E |
WRRS3B |
Co-ordinate Sales Performance |
|
|
11 |
RS/C3/C |
WRRCS4B |
Co-ordinate Interaction with Customers |
|
|
12 |
RS/C3/C |
WRRER2B |
Co-ordinate Work Teams |
|
|
13 |
RS/C3/C |
WRRER3B |
Maintain Employee Relations |
|
|
14 |
RO/C3/C/MS/E |
WRRM5A |
Monitor In-store Visual Merchandising Display |
|
|
15 |
RO/C3/C/MS/E |
WRRM6A |
Create a Display for Small Business |
|
|
16 |
RO/C3/C |
WRRLP5B |
Apply Store Security Systems & Procedures |
|
|
17 |
RO/C3/C |
WRRS4B |
Build Relationships with Customers |
|
|
18 |
RO/C2C |
WRRCS3B |
Interact With Customers |
|
|
19 |
RO/C2/GSS/E/COMP |
WRRS1B |
Sell Products & Services |
|
|
20 |
RO/C2/GSS/E |
WRRM1B |
Merchandise Products |
|
|
21 |
RO/C2/GSS/E |
WRRS2B |
Advise on Products & Services |
|
|
22 |
RO/C2/GFSS/E/COMP |
WRRLP6C |
Apply Retail Food Safety Practices |
|
|
23 |
RO/C2/GFSS/E |
WRRFM1B |
Merchandise Food Products |
|
|
24 |
RO/C2/GFSS/E |
WRRFM2B |
Pack & Display Meat Products |
|
|
25 |
RO/C2/GFSS/E |
WRRFM3B |
Prepare & Display Fast Food Items |
|
|
26 |
RO/C2/GFSS/E |
WRRFM5B |
Prepare & Display Bakery Products |
|
|
27 |
RO/C2/GFSS/E |
WRRFM6B |
Prepare & Display Fresh, Frozen & Live Seafood Products |
|
|
28 |
RO/C2/GFSS/E |
WRRFS1B |
Advise On Food Products & Services |
|
|
29 |
RO/C2/GFSS/E |
WRRFS2B |
Advise On Meat Products |
|
|
30 |
RO/C2/GFSS/E |
WRRFS3B |
Advise on Fast Food Products |
|
|
31 |
RO/C2/GFSS/E |
WRRFS5B |
Advise on Bakery Products |
|
|
32 |
RO/C2/GFSS/E |
WRRFS6B |
Advise on Seafood Products |
|
|
33 |
RO/C2/C/AS/E |
WRRCA2B |
Apply Retail Office Procedures |
|
|
34 |
RO/C2/C/AS/E |
WRRCA3B |
Apply Retail Office Keyboard Skills |
|
|
35 |
RO/C2/C/AS/E |
WRRF2B |
Perform Retail Finance Duties |
|
|
36 |
RO/C2/C |
WRRCS2B |
Apply Point of Sale Handling Procedures |
|
|
37 |
RO/C2/C |
WRRF1B |
Balance Register/Terminal |
|
|
38 |
RO/C2/C |
WRRI1B |
Perform Stock Control Procedures |
|
|
39 |
RO/C2/C |
WRRLP2B |
Minimise Theft |
|
|
40 |
RO/C1/C |
WRRCA1B |
Operate Retail Equipment |
|
|
41 |
RO/C1/C |
WRRCS1B |
Communicate in the Workplace |
|
|
42 |
RO/C1/C |
WRRER1B |
Work Effectively in a Retail Environment |
|
|
43 |
RO/C1/C |
WRRLP1B |
Apply Safe Working Practices |
|
|
44 |
RO/C1/C |
WRRM2B |
Perform Routine Housekeeping Duties |
|
|
45 |
RO&RS/C3/PPS/E |
WRRSS1B |
Recommend & Fit Clothing |
|
|
46 |
RO&RS/C3/PPS/E |
WRRSS2B |
Recommend & Fit Footwear Products |
|
|
47 |
RO&RS/C3/PPS/E |
WRRSS3B |
Recommend Jewellery Products |
|
|
48 |
RO&RS/C3/PPS/E |
WRRSS15B |
Recommend Hair/Beauty/Cosmetics |
|
|
49 |
RO&RS/C3/OS/E |
WRRO8A |
Develop Innovative Ideas at Work |
|
|
50 |
RO&RS/C3/OS/C/E |
WRRO7A |
Profile a Retail Market |
|
|
51 |
RO&RS/C3/MS/E |
WRRM3B |
Co-ordinate Merchandise Presentation |
|
|
52 |
RO&RS/C3/LPS/C/E |
WRRLP3B |
Maintain Store Safety |
|
|
53 |
RO&RS/C3/LPS/C/E |
WRRLP4B |
Maintain Store Security |
|
|
54 |
RO&RS/C3/IS/C/E |
WRRI5A |
Maintain & Order Stock |
|
|
55 |
RO&RS/C3/HPS/E |
WRRSS4B |
Recommend Electrical Products & Services |
|
|
56 |
RO&RS/C3/HPS/E |
WRRSS5B |
Recommend Furniture Products |
|
|
57 |
RO&RS/C3/HPS/E |
WRRSS6B |
Recommend Floor Covering Products & Services |
|
|
58 |
RO&RS/C3/HPS/E |
WRRSS7B |
Recommend Hardware Products & Services |
|
|
59 |
RO&RS/C3/HPS/E |
WRRSS17B |
Recommend Toddler/Baby Products |
|
|
60 |
RO&RS/C3/HPS/E |
WRRSS18B |
Recommend Furnishings/Fabrics/Manchester/Haberdashery Products & Services |
|
|
61 |
RO&RS/C3/FS/E |
WRRF3B |
Produce Financial Reports |
|
|
62 |
RO&RS/C3/FLS/E |
WRRFS4B |
Recommend Liquor Products |
|
|
63 |
RO&RS/C3/FLS/E |
WRRLP7C |
Monitor Food Safety Plan/Program |
|
|
64 |
RO&RS/C3/FLS/E |
WRRSS16B |
Recommend Health & Nutritional |
|
|
65 |
RO&RS/C3/C/AS/E |
WRRCA4B |
Co-ordinate Retail Office |
|
|
66 |
RO&RS/C3/C/AS/E |
WRRCA5B |
Operate Retail Information Technology Systems |
|
|
67 |
RO&RS/C3/BLS/E |
WRRSS8B |
Recommend Cameras, Photographic Equipment & Services |
|
|
68 |
RO&RS/C3/BLS/E |
WRRSS9B |
Recommend Computer Products & Services |
|
|
69 |
RO&RS/C3/BLS/E |
WRRSS10B |
Recommend Sporting Products & Services |
|
|
70 |
RO&RS/C3/BLS/E |
WRRSS11B |
Recommend Toy Products |
|
|
71 |
RO&RS/C3/BLS/E |
WRRSS12B |
Recommend & Sell Books & Advise on Reader Services |
|
|
72 |
RO&RS/C3/BLS/E |
WRRSS13B |
Recommend Newsagency Products & Services |
|
|
73 |
RO&RS/C3/BLS/E |
WRRSS14B |
Hire & Sell Video Products & Services |
|
|
74 |
RO&RS/C3/BLS/E |
WRRSS19B |
Recommend Music/Audio Products & Services |
|
|
75 |
MTGMED1 |
MTGMED1 |
Certificate in Mediation & Conflict Resolution |
|
|
76 |
GENMTG01 |
THHBFB12B |
Prepare and Serve Espresso Coffee |
|
|
77 |
CC/C3/E |
ICAITU133A |
Send & Retrieve Information Over the Internet Using Browsers & Email |
|
|
78 |
CC/C3/E |
ICTCC300A |
Organise Work Priorities and Development |
|
|
79 |
CC/C3/E |
ICTCC301A |
Manage Workplace Relationships in a Contact Centre |
|
|
80 |
CC/C3/E |
ICTCC320A |
Use Multiple Information Systems |
|
|
81 |
CC/C3/E |
ICTCC330A |
Manage Customer Relationships |
|
|
82 |
CC/C3/E |
ICTCC340A |
Conduct a Telemarketing Campaign |
|
|
83 |
CC/C3/E |
ICTCC351A |
Negotiate with Customers on Major Faults |
|
|
84 |
CC/C3/E |
ICTCC352A |
Resolve Complex Customer Complaints |
|
|
85 |
CC/C3/E |
ICTCC360A |
Process High Risk Credit Applications |
|
|
86 |
CC/C3/E |
ICTCC341A |
Provide Sales Solution to Customers |
|
|
87 |
CC/C2/E |
ICTCC241A |
Process Sales |
|
|
88 |
CC/C2/E |
ICTCC251A |
Receive and Action Customer Fault Reports |
|
|
89 |
CC/C2/E |
ICTCC252A |
Resolve Customer Complaints |
|
|
90 |
CC/C2/E |
ICTCC260A |
Process Low Risk Credit Applications |
|
|
91 |
CC/C2/E |
ICTCC261A |
Process Basic Customer Account Enquiries |
|
|
92 |
CC/C2/E |
ICTCC231A |
Fulfill Customer Requests |
|
|
93 |
CC/C2&C3/C |
ICTCC100A |
Follow Occupational Health and Safety Policy and Procedures |
|
|
94 |
CC/C2&C3/C |
ICTCC101A |
Communicate Effectively in a Customer Contact Centre |
|
|
95 |
CC/C2&C3/C |
ICTCC110A |
Work Effectively in a Contact Centre Environment |
|
|
96 |
CC/C2&C3/C |
ICTCC111A |
Respond to Inbound Customer Contact |
|
|
97 |
CC/C2&C3/C |
ICTCC120A |
Use Basic Computer Technology |
|
|
98 |
CC/C2&C3/C |
ICTCC121A |
Use an Enterprise Information System |
|
|
99 |
CC/C2&C3/C |
ICTCC130A |
Provide Quality Customer Service |
|
|
100 |
CC/C2&C3/C |
ICTCC112A |
Conduct Outbound Contact Operations |
|
